Night Operations & Guest Experience Supervisor

Aimbridge EMEA; Bristol; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts

Stream savings

Employee assistance

Uncapped incentives

Staff meals on duty

Live-in accommodation

Free staff parking

Job summary

Mercure Bristol North The Grange, operated by Aimbridge Hospitality EMEA, is seeking a Night Supervisor to lead the night team and uphold safety, security, and superb guest service. You will coordinate with the Night Manager, perform the nightly audit, and liaise with the accounts team to ensure accuracy.

You will support operations across departments, from F&B to maintenance, delivering first-class customer service and teamwork while embracing our people-first culture.

Qualifications

• Leadership skills to manage and motivate the night team.
• Excellent customer service to handle guest complaints and satisfaction.
• Strong organisational abilities for reservations and a tidy workspace.
• Good understanding of hotel policies, procedures, room rates, check-in/out, and services.
• Team player ready to work with other departments.

Responsibilities

• Ensure safety and security of guests and staff during night shifts.
• Conduct nightly audit to close the day’s business and liaise with accounts for accuracy.
• Perform security checks on each shift with emphasis on fire safety.
• Support other departments (F&B, maintenance) with first-class service.
• Be an ambassador for the hotel and deliver exceptional guest experiences.

Skills

Leadership

Customer service

Organisational Skills

Knowledge of policies

Teamwork

Hotel computer systems

Tools

Hotel PMS systems

Job description

Mercure Bristol North The Grange, operated by Aimbridge Hospitality EMEA, is seeking a Night Supervisor to lead the night team and uphold safety, security, and superb guest service. You will coordinate with the Night Manager, perform the nightly audit, and liaise with the accounts team to ensure accuracy.

You will support operations across departments, from F&B to maintenance, delivering first-class customer service and teamwork while embracing our people-first culture.