Night Supervisor

Aimbridge EMEA; Bristol; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts

Stream savings

Employee assistance

Uncapped incentives

Staff meals on duty

Live-in accommodation

Free staff parking

Job summary

Mercure Bristol North The Grange, operated by Aimbridge Hospitality EMEA, is seeking a Night Supervisor to lead the night team and uphold safety, security, and superb guest service. You will coordinate with the Night Manager, perform the nightly audit, and liaise with the accounts team to ensure accuracy.

You will support operations across departments, from F&B to maintenance, delivering first-class customer service and teamwork while embracing our people-first culture.

Qualifications

• Leadership skills to manage and motivate the night team.
• Excellent customer service to handle guest complaints and satisfaction.
• Strong organisational abilities for reservations and a tidy workspace.
• Good understanding of hotel policies, procedures, room rates, check-in/out, and services.
• Team player ready to work with other departments.

Responsibilities

• Ensure safety and security of guests and staff during night shifts.
• Conduct nightly audit to close the day’s business and liaise with accounts for accuracy.
• Perform security checks on each shift with emphasis on fire safety.
• Support other departments (F&B, maintenance) with first-class service.
• Be an ambassador for the hotel and deliver exceptional guest experiences.

Skills

Leadership

Customer service

Organisational Skills

Knowledge of policies

Teamwork

Hotel computer systems

Tools

Hotel PMS systems

Job description

As Night Supervisor, you will work closely with the Night Manager and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

• Leadership skills: As Nights Supervisor you'll need to possess strong leadership skills to effectively manage and motivate the entire nights team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You'll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As nights Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you'll be familiar with common hotel computer systems and software.
• Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

Mercure Bristol North The Grange Old Gloucester Road, Winterbourne, Bristol, Gloucestershire, BS36 1RP, Mercure Bristol North The Grange Hotel is an elegant 4-star hotel set amongst 18 acres of landscaped gardens. This Bristol hotel is only a short drive to the city centre. Complimentary high speed WiFi is available in the 68 guest rooms and throughout the hotel. Enjoy afternoon tea in the hotel contemporary lounge or a freshly prepared meal in The Brasserie at The Grange. The hotel's 7 meeting rooms can hold up to 150 people for a banquet. A stylish blend of traditional and contemporary design set in 18 acres of landscaped gardens creates a relaxed, comfortable atmosphere throughout this stunning country house Bristol hotel. The four-star hotel is set in 18 acres of landscaped gardens, making it ideal for a weekend leisure break, team building and all types of events, from christenings to birthday celebrations, proms to association dinners and charity balls. Mercure Bristol North The Grange hotel offers the best of both worlds, being a country side retreat yet close to Bristol city centre, Abbeywood and Parkway train stations.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Starting salary above national minimum wage
• Live-in accommodation available
• Free staff parking