Night Shift Guest Experience Leader

Thefellowshouse; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary package

Go Hilton Travel Programme (discounted

50% F&B discount when staying inHilton

Staff meals and hot drinks while on-sh

Job summary

The Fellows House in Cambridge is seeking a Guest Experience Supervisor for the Night Shift to lead overnight Front Desk operations and deliver exceptional guest experiences.

You will oversee check-ins, use OnQ PMS and related systems, coach the night team, manage wage and revenue considerations, and ensure brand standards and security across the shift.

Eligible candidates have 1–2 years supervisory hospitality experience, strong leadership, and excellent communication for nocturnal hours.

Qualifications

• 1–2 years supervisory or management experience in Front Office/Hospitality.
• Experience with hospitality PMS systems; OnQ preferred.
• Strong leadership, communication and problem-solving for night shifts.

Responsibilities

• Oversee overnight Front Desk operations including check-ins/outs and night audit.
• Lead and develop the night shift team and ensure brand standards.
• Manage guest requests and resolve issues with professionalism.
• Utilize front office systems and revenue management principles.
• Monitor SALT scores and guest satisfaction trends.
• Ensure security, financial accuracy and smooth overnight operations.

Skills

Leadership

Communication

Financial acumen

Problem solving

Tools

OnQ PMS

Job description

The Fellows House in Cambridge is seeking a Guest Experience Supervisor for the Night Shift to lead overnight Front Desk operations and deliver exceptional guest experiences.

You will oversee check-ins, use OnQ PMS and related systems, coach the night team, manage wage and revenue considerations, and ensure brand standards and security across the shift.

Eligible candidates have 1–2 years supervisory hospitality experience, strong leadership, and excellent communication for nocturnal hours.