Night Manager — Guest Experience Lead

Axiom Hospitality Limited; Cambridge; À distance; GBP 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

Hotel discounts across Axiom Hotels

28 days holiday increasing to 33

Employee discounts on F&B

Employee Assistance Line

Wagestream access

Yearly stayover after one year

Referral bonus

Résumé du poste

Gonville Hotel in Cambridge is seeking a Night Manager to oversee night operations, coach a team to deliver exceptional service, and act as the frontline ambassador for our standards. You will manage guest requests warmly, conduct night audits, and ensure safety while driving continuous improvement across hotel operations.

The role offers a full‑time, on‑site position with competitive salary and benefits under Axiom Hospitality’s Gonville Hotel Cambridge portfolio.

Qualifications

• Experience as a receptionist or reception supervisor is required.
• Strong customer service skills with the ability to anticipate guests' needs.
• Excellent communication and personal presentation.
• Ability to lead and motivate a team, and work with minimum supervision.

Responsabilités

• Run the hotel at night and manage the night operations.
• Coach and train the team to deliver courteous, high‑quality service.
• Greet guests warmly and act as an ambassador for service excellence.
• Handle guest requests in person or by phone in a professional manner.
• Conduct night audits and hotel safety checks to ensure guest safety.
• Continuously improve operational processes and communicate changes.

Connaissances

Reception experience

Customer service

Leadership

Communication

Team player

Description du poste

Gonville Hotel in Cambridge is seeking a Night Manager to oversee night operations, coach a team to deliver exceptional service, and act as the frontline ambassador for our standards. You will manage guest requests warmly, conduct night audits, and ensure safety while driving continuous improvement across hotel operations.

The role offers a full‑time, on‑site position with competitive salary and benefits under Axiom Hospitality’s Gonville Hotel Cambridge portfolio.