Control Room Operator

Hollybank Trustees Ltd; Carlisle; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Full training

28 days holiday (pro rata)

Company contributory pension scheme

Full uniform provided

Double time on bank holidays

Job summary

Hollybank Trustees Ltd in Carlisle is seeking a reliable Administrator to support the Operations Team during nights and weekends. This onsite role involves handling calls, incident reporting, CCTV monitoring, and coordinating with mobile response units to ensure safe, uninterrupted security services.

You will manage shifts, maintain records, and assist with welfare checks while adapting to a fast-paced environment. Full training provided, with weekend/nights flexibility required.

Qualifications

• A natural problem solver who can multitask and prioritise.
• Excellent communication skills, (written and verbal) including a polite professional telephone manner.
• Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
• Be able to work under pressure with a positive attitude.

Responsibilities

• Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
• Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
• Employee welfare calls, dealing with and resolving ‘dropped shifts’ / absence cover.
• Monitoring CCTV.
• Liaising with our mobile response units.

Skills

Problem solving

Communication skills

IT skills

Attention to detail

Work under pressure

Job description

Location: On site / Carlisle, UK
job type: Permanent / Full-time
Sector and subsector: Security | General
HourlyFixed salary:£ 14.50

£14.50 per hour

Based in our Carlisle Office

To book an interview, just give us a call on 01228 547662 and ask for Recruitment

Are you a reliable and organised individual who enjoys working independently and staying calm under pressure? We’re looking for a friendly and proactive Administrator to join our Operations Team -playing a key role in keeping our security services running smoothly during nights and weekends.

Working with a wide range of clients across the North England to keep people, properties, and businesses safe. The focus of the control room is the responsibility for the out of hours operational delivery and ensuring the safety of our security officers is monitored. Our team is the heart of everything we do-we believe in treating our people well, supporting their growth, and creating a workplace that’s inclusive and fair. From our control room to our mobile response units, we work around the clock to deliver a high standard of service.

Job Description

Role & Responsibilities:

• Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
• Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
• Employee welfare calls, dealing with and resolving ‘dropped shifts’ / absence cover.
• Monitoring CCTV.
• Liaising with our mobile response units.

Skills & Experience:

• A natural problem solver who can multitask and prioritise.
• Excellent communication skills, (written and verbal) including a polite professional telephone manner.
• Strong IT and administration skills. Attention to detail and accuracy of reporting is essential.
• Be able to work under pressure with a positive attitude.

Applicants must be:

• Smart, polite, and approachable
• Punctual and dependable
• Flexible with shift work (including weekends and nights)
• Able to provide a 5-year checkable work history for BS7858 screening

Benefits of the role:

• Full training will be provided
• 28 days holiday (pro rata for part time hours)
• Company contributory pension scheme available
• Full uniform provided
• Double time on bank holidays

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.