Night Manager

Heartwood Collection; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity leave

Referral Bonus

50% off food at Heartwood Inns or Brit

20% discount for family and friends

Birthday gift

Long Service Recognition

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a meticulous Night Manager to oversee overnight operations and guest care. You’ll manage late check-ins, room allocations, and ensure health and safety standards are met while maintaining rigorous cleanliness of public areas.

You’ll conduct night audits, coordinate with the management team, and hand over for the morning shift. We offer practical benefits such as EarlyPay, enhanced maternity/paternity leave, food discounts, and a rewards program, along with a

Qualifications

• 1–2 years experience as a Night Manager in a hotel or hospitality setting.
• Proven ability to manage overnight operations with attention to guest needs.
• Strong organisational and communication skills, comfortable with systems.

Responsibilities

• Handle late guest check-ins, early check-outs, and room allocations/upgrades via the PMS.
• Perform night audits, including fire, health & safety, security, and compliance checks; hand over to Management Team.
• Ensure breakfast service preparation is completed and provide a thorough shift handover.
• Manage cleaning duties and oversee property cleanliness and standards.
• Evacuate the property in case of fire alarm activation following procedures.

Skills

Attention to detail

Organised work style

System literacy

Independent problem solving

Communication skills

Hotel/night shift experience

Tools

Property Management System (PMS)

Job description

Mainly Weekend nights with variation for cover

At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a

Night Manager

As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas.

Key Responsibilities:

• Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS)
• Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
• Ensure breakfast service preparation is completed and provide a thorough shift handover
• Manage cleaning duties and oversee property cleanliness and standards
• Evacuate the property in case of fire alarm activation, following company procedures

Night Manager What we offer:

• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

Night Manager About You:

• You’re responsible, reliable, and have a keen eye for details
• Well-organised and able to work with systems and communicate effectively
• Have the ability to work alone and solve problems independently
• 1-2 years experience as a Night Manager in a hotel or hospitality setting

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

Please note, we cannot take applications from overseas or that require sponsorship