Night Manager: Lead Guest Experience & Front Desk

The Dorchester; Greater London; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Complimentary stays with breakfast

Hotel discounts

Royal London Private Pension scheme (8

Seasonal ticket loan

Private financial advice

Eye care vouchers

Apprenticeships and development

Social events

Referral bonus: £1000

Well-being support

Job summary

The Dorchester in London seeks a Night Manager to lead front desk operations, guest liaison, and administrative oversight, ensuring guests receive the highest standard of service. You’ll be part of a renowned team recognised for excellence and supported by award-winning training programs.

You will champion the hotel’s values, manage room allocations, coordinate with departments, and act as an ambassador to guests and suppliers while delivering a memorable guest experience.

Qualifications

• Strong communication skills with a customer service ethic.
• Excellent English communication, both spoken and written.
• Ability to work across departments in a busy hotel environment.

Responsibilities

• Manage room allocations and the day-to-day supervision of the Front Desk, guest liaison, and support the Front Office Manager in maintaining administrative systems and procedures to ensure guests receive the best experience.
• Fulfill guest requests such as room preferences and special occasions, coordinating with relevant departments as needed.
• Communicate effectively with other departments and the extended hotel team to maintain alignment.
• Act as an ambassador of the hotel with guests, suppliers and colleagues.
• The Night Manager role encompasses ensuring smooth operations and delivering exceptional service as part of the hotel’s legacy.

Skills

Communication skills

English language proficiency

Customer service

Job description

The Dorchester in London seeks a Night Manager to lead front desk operations, guest liaison, and administrative oversight, ensuring guests receive the highest standard of service. You’ll be part of a renowned team recognised for excellence and supported by award-winning training programs.

You will champion the hotel’s values, manage room allocations, coordinate with departments, and act as an ambassador to guests and suppliers while delivering a memorable guest experience.