Night Manager: Front Desk Leader & Guest Experience

The Dorchester; City of Westminster; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Complimentary Stays

Discounts

Employee Perks: Pension

Training and Development

Social Events

Referral Bonus

Well-being Support

Job summary

The Dorchester in City of Westminster is seeking a Night Manager to lead the night shift, oversee the Front Desk and guest relations, and ensure the highest standards of service and safety. You will coordinate with teams to deliver seamless operations and act as an ambassador for the hotel.

Join a culture recognised for excellence and part of a renowned collection, with opportunities to grow through our award-winning learning academy and celebrate a legendary career in hospitality.

Qualifications

• Experience in hotel front desk or guest services.
• Strong communication and organizational skills.
• Proactive leadership for night operations.

Responsibilities

• Lead the night operation, ensuring guest satisfaction and safety.
• Oversee Front Desk supervision and room allocations.
• Coordinate with departments to maintain seamless service.
• Represent the hotel as ambassador to guests and partners.
• Support Front Office Manager in administrative tasks.

Skills

Customer service

Communication

English

Job description

The Dorchester in City of Westminster is seeking a Night Manager to lead the night shift, oversee the Front Desk and guest relations, and ensure the highest standards of service and safety. You will coordinate with teams to deliver seamless operations and act as an ambassador for the hotel.

Join a culture recognised for excellence and part of a renowned collection, with opportunities to grow through our award-winning learning academy and celebrate a legendary career in hospitality.