Night Manager

Leonardo Hotels; Glasgow; Hybride; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week perks

Wellbeing Calendar

Training programmes with progression

Résumé du poste

Leonardo Hotels is seeking a Night Manager at Leonardo Royal Hotel Glasgow to lead the Front Office team and steer night-time operations in line with brand standards. You will act as Duty Manager, maintain security, handle guest requests, and ensure smooth handovers to morning staff.

You’ll motivate the team, deliver memorable guest experiences, implement training plans, and monitor guest satisfaction. The role offers career progression within a growing hotel family and requires a hands-on

Qualifications

• Experience leading front office teams in hospitality environments.
• Strong guest-services orientation with a calm, problem-solving approach.
• Ability to train and develop night-shift staff.

Responsabilités

• Oversee and direct Front Office night operations in line with brand standards.
• Act as Duty Manager and ensure guest safety and security during night hours.
• Manage handovers between night and morning teams to ensure seamless service.
• Coach and motivate the Night Manager team to maintain high service levels.

Description du poste

## Night ManagerApply: Leonardo Royal Hotel Glasgow: Full time: Posted Today: JR106266Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Night Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.As a Night Manager and a Head of Department, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll maintain positive guest engagement and keep team morale high whilst ensuring any issues are resolved. As a Head of Department, you’ll be carrying out Duty Manager shifts and inspiring our vibrant teams to exceed our guests’ expectations. If you’re our ideal Night Manager, you will: • Take responsibility for the safety and security of the hotel and our guests• Be a great motivator for your team: you’ll be proactively working on training and developing plans to keep your team working effectively• Implement new ways to maximise guest experience and satisfaction• Bring your positive attitude to work with you every day: you’ll be setting the tone for some of our guests’ stays at welcome and/or departure!• Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning Some of the perks our Night Manager could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Night Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!