Night Front Desk Ambassador – Guest Care & Safety

Leonardo Hotel Management (UK) Limited; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Room rate discounts

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training and progression

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Night Porter to support the Front Office and wider hotel team in Glasgow. You will help ensure seamless operations, interact with guests at check-in and check-out, and assist in breakfast setup to create a welcoming atmosphere.

The role involves security duties, night-team coordination, and opportunities to contribute to room service tasks as needed. A flexible, customer-focused mindset is essential for success.

Responsibilities

• Take responsibility for the safety and security of the hotel and our guests.
• Carry out regular Fire Walks each night.
• Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!
• Interact with guests at welcome and departure to help shape their experience.
• Assist in the Kitchen to prepare room service orders when required.

Job description

Leonardo Hotel Management (UK) Limited is seeking a Night Porter to support the Front Office and wider hotel team in Glasgow. You will help ensure seamless operations, interact with guests at check-in and check-out, and assist in breakfast setup to create a welcoming atmosphere.

The role involves security duties, night-team coordination, and opportunities to contribute to room service tasks as needed. A flexible, customer-focused mindset is essential for success.