Night Manager 4on/4off - HWSOF-Front Office

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform provided & dry cleaned

Employee discounts

Life assurance

Cycle to work

Employee assistance

Merlin Entertainments discounts

Taste card

Job summary

Sofitel London-Heathrow invites a skilled Night Manager to lead overnight operations across departments in a luxury 5-star hotel connected to terminal 5. You will ensure top-notch service, safety, and efficiency while supervising a large, diverse team within a 4-on/4-off pattern.

Key requirements include strong leadership, exemplary communication, and practical experience with Micros and Opera PMS. Joining offers a competitive salary and comprehensive perks within the Arora group.

Qualifications

• Experience in a hospitality supervisory role.
• Strong leadership and communication skills.
• Excellent attention to detail and high standards.
• Proactive problem-solving under pressure.
• Resilience and adaptability in a fast-paced hotel environment.

Responsibilities

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to incidents involving guests or team members.
• Provide operational support to all departments as needed.

Skills

Leadership

Communication

Attention to detail

Problem-solving

Resilience

Tools

Micros

Opera PMS

Job description

Salary - £32,451 per annum plus tronc (4 on 4 off pattern)

About us... Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do... Night Managers in our team play a crucial role in overseeing the hotel’s overnight operations, ensuring the highest standards are maintained across all departments. Their leadership and ability to perform under pressure are key in maintaining our exceptional service and safety for our guests.

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed.

More about you...

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• Adaptable and ready to handle any situation.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.
• Experience in a similar role within a 5-star hotel is a significant advantage.

What’s in it for you…Competitive salary

• Holiday – 28 days holiday, enhanced after 5 years of service.
• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.