Meetings & Events Coordinator

Marriott Manchester Victoria and Albert Hotel; Manchester; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Meals on duty

Uniforms provided

Incentives based on performance

Learning and development opportunities

Accommodation and hotel discounts

Job summary

Marriott Manchester Victoria and Albert Hotel is seeking a proactive sales and events professional to manage Meetings, Events, Weddings and Group bookings for the property. You will take inquiries, convert them into sales, and coordinate contracts and final details to ensure seamless events.

You should be customer focused, well organised, and able to interact with clients on rounds and fam trips. Experience in event sales, strong communication, and the ability to maximise room hire throughout

Qualifications

• Strong written and verbal communication skills.
• Experience in the sale and management of events.
• Customer service orientation and attention to detail.

Responsibilities

• Accurate administration and control of all Meetings, Events, Weddings & Group accommodation bookings for the hotel.
• Take enquiries for Meeting, Events, Weddings & Groups and convert them into sales.
• Actively seeks when available, to interact with existing, potential, and new clients by show rounds and participation in fam trips.
• Adhere to the policy regarding the enquiry handling and issuing and return of contracts.
• Ensure that all Meetings, Events, Weddings & Groups files are kept updated.
• Maintain good diary management to maximize on all sales opportunities.
• Ensure that all final details, payments, and requests are co-ordinated and finalised prior to events taking place.
• Adhere to all company credit policies to ensure that all revenue expected will be received.
• Maximise room hire potential throughout the year through a targeted seasonal approach.
• To identify new business leads which can be passed on to the Director of Sales.
• Ensure a high level of product knowledge of this hotel and of competitor set activities.
• To communicate to the Events Manager any information that may impact the profitability.
• Follow-up with guests to determine satisfaction, in order to measure results and establish strategies to improve the quality of the guest experience.

Skills

Communication skills

Team player

Organisational skills

Time management

Attention to detail

Customer service

Event sales experience

Job description

About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Benefits:

Meals & refreshments on duty

Uniforms

Performance based incentives

Learning and development opportunities

Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide

Recognition programmes

What you will be doing:

Accurate administration and control of all Meetings, Events, Weddings & Group accommodation bookings for the hotel.

Take enquiries for Meeting, Events, Weddings & Groups and convert them into sales.

Actively seeks when available, to interact with existing, potential, and new clients by show rounds and participation in fam trips.

Adhere to the policy regarding the enquiry handling and issuing and return of contracts.

Ensure that all Meetings, Events, Weddings & Groups files are kept updated.

Maintain good diary management to maximize on all sales opportunities.

Ensure that all final details, payments, and requests are co-ordinated and finalised prior to events taking place.

Adhere to all company credit policies to ensure that all revenue expected will be received.

Maximise room hire potential throughout the year through a targeted seasonal approach.

To identify new business leads which can be passed on to the Director of Sales.

Ensure a high level of product knowledge of this hotel and of competitor set activities.

To communicate to the Events Manager any information that may impact the profitability.

Follow-up with guests to determine satisfaction, in order to measure results and establish strategies to improve the quality of the guest experience.

What we are looking for

A warm and genuine individual who enjoys putting people first

A strong team player who is willing to be hands on but also able to work on their own initiative to get things done

Strong written and verbal communication skills

Customer service and quality-focused with a keen attention to detail

Excellent organisational and time-management skills, with the ability to multitask and prioritise tasks

Experienced in the sales and management of events

Someone who wants to grow and develop within the company

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation: Competitive salary