Assistant Night Manager

Stock Exchange Hotel; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free Meals on Duty

Gym Membership Discounts

Food & Beverage Discounts

Employee Discount Rates

Explore by Marriott Bonvoy

Refer a Friend Scheme

Long Service Incentives

Employee Assistance Programme

Job summary

Stock Exchange Hotel in central Manchester is seeking an Assistant Night Manager to oversee the night shift (11:00 PM – 7:30 AM) and maintain exceptional guest service and security. You will support the Night Manager across reception, porterage, F&B services, and night operations.

You will lead night staff, monitor housekeeping and safety standards, and ensure accurate revenue handovers while delivering a calm, professional experience for guests in a historic Edwardian setting.

Qualifications

• Previous experience in a night operations or reception role within hospitality.
• Strong communication, problem-solving, and leadership skills.
• Ability to work independently and handle high-pressure situations.
• Keen attention to detail and commitment to maintaining high standards.
• Knowledge of UK licensing laws and hotel policies related to health, safety, and security.

Responsibilities

• Support the Night Manager in overseeing nightly operations and service standards.
• Assist guests at reception, switchboard, porterage, and food & beverage services.
• Monitor and assist with night cleaning; maintain public areas.
• Ensure compliance with fire, safety, hygiene and security regulations.
• Assist in revenue checks and handovers to accounts and reception teams.
• Provide leadership and support to night staff.
• Address guest inquiries and concerns promptly to improve service.

Skills

Night operations experience

Reception experience

Communication skills

Leadership

Problem-solving

Ability to work under pressure

Attention to detail

UK licensing laws knowledge

Job description

Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street.

Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.

As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand.

With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.

Job Description

Are you a hospitality professional with a strong commitment to exceptional service and operational excellence? We are looking for a dedicated and proactive Assistant Night Manager to support the smooth running of our hotel during the night shift (11:00 PM – 7:30 AM), ensuring a safe and enjoyable experience for our guests.

• Support the Night Manager in overseeing nightly operations, upholding high service and security standards.
• Act as a key point of contact for guests, assisting with reception, switchboard, porterage, and food & beverage services.
• Monitor and assist with night cleaning operations, ensuring public areas are well-maintained.
• Ensure compliance with fire, safety, hygiene, and security regulations.
• Assist in conducting revenue checks and ensuring smooth financial handovers to the accounts and reception teams.
• Provide leadership and support to night staff, promoting a positive and professional working environment.
• Address guest inquiries and concerns efficiently, contributing to continuous service improvement.

What We Are Looking For:

• Previous experience in a night operations or reception role within hospitality.
• Strong communication, problem-solving, and leadership skills.
• Ability to work independently and handle high-pressure situations effectively.
• Keen attention to detail and commitment to maintaining high standards.
• Knowledge of UK licensing laws and hotel policies related to health, safety, and security.

If you thrive in a dynamic environment and are passionate about delivering exceptional guest experiences, we’d love to hear from you!

• Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
• Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: As aStock Exchange Hotel team member, you get exclusive access to unbeatable travel discounts at our hotels.
• Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of Stock Exchange Hoteland enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.