Night Auditor

Harri; Mathern; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free meals

Uniform

Discount card

Pension

Employee Assistance Programme

Career development

Training programs

Job summary

Marriott in Wales is seeking a dedicated hospitality professional for a night-shift role. You will welcome guests, handle inquiries, and ensure a smooth, secure environment while maintaining the high standards associated with our brand.

This part-time position is 16 hours per week across two days, including weekends, with overnight shifts from 10pm to 7am. The role offers training, discounts, and career development within Marriott's global network.

Qualifications

• Experience in customer service or hospitality roles.
• Ability to work nights and weekends.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome and assist guests, ensuring a smooth and pleasant experience.
• Carry out end-of-day tasks and reports.
• Address guest inquiries promptly and professionally.
• Promote hotel services and amenities to enhance guest experience.
• Maintain high standards of service and safety.
• Train new staff on guest service standards.

Skills

Night shift

Customer service

Team player

People skills

Problem solving

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People's Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here's what your journey with us entails:

• Welcome and assist guests, ensuring a smooth and pleasant experience.
• Complete regular walkrounds to ensure the building is secure
• Run end of day reports to close the days business results
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

What we’re looking for:

• A night owl, ideally a person used to working nights
• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability- the team is smaller on nights which results in quick thinking, decision making and working together

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

With this role, you will be working 16 hours per week over 2 days including weekends with shifts overnight from 10pm-7am - do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation: To be discussed