Night Manager

HWSOF-Front Office; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious hotel in Greater London is looking for a Night Manager to oversee overnight operations. The ideal candidate will lead the night team, ensuring high standards of customer service and safety. Excellent communication skills, attention to detail, and experience in a 5-star hotel are essential. The position offers competitive salary, opportunities for career growth, and a comprehensive benefits package, including free meals and employee discounts.

Benefits

Competitive salary

28 days holiday, enhanced after 5 years

Free meals on duty

Uniform provided and dry cleaned

Employee discounts

Christmas gifts and employee parties

Cycle 2 work scheme

Life assurance scheme

Qualifications

• Experience in a similar role within a 5-star hotel is a significant advantage.
• Maintaining high standards and exceptional service.
• Ability to perform under pressure.

Responsibilities

• Oversee the hotel’s overnight operations.
• Deliver exceptional customer service.
• Ensure hotel security throughout the night.
• Manage and respond to incidents or accidents.
• Conduct health and safety checks.

Skills

Excellent communication and interpersonal skills

Attention to detail

Strong leadership abilities

Proactive problem-solving

Adaptability

Tools

Micros PMS

Opera PMS

Job description

About us...

Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

Night Managers in our team play a crucial role in overseeing the hotel’s overnight operations, ensuring the highest standards are maintained across all departments. Their leadership and ability to perform under pressure are key in maintaining our exceptional service and safety for our guests.

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed.

More about you...

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• Adaptable and ready to handle any situation.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.
• Experience in a similar role within a 5-star hotel is a significant advantage.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.