Night Luggage Porter

Edwardian Hotels London; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join Edwardian Hotels London as a Night Luggage Porter at the 5-Star May Fair Hotel. This role involves ensuring guest satisfaction by assisting with luggage and providing exceptional service during the night. Ideal candidates will have customer service experience and strong communication skills, thriving in a team-oriented environment.

Benefits

28 days Holiday per annum including Bank Holidays

Complimentary hot meals and beverages

Recommend a Friend Scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Access to a discount platform

Auto enrolment into pension scheme

Regular social events

Opportunities for promotion and training

Qualifications

• Customer Service experience within a hospitality environment, preferably hotels.
• Excellent communication skills both verbally and written.
• Effective Team player.

Responsibilities

• Creating 100% guest satisfaction by providing guest services during the night.
• Assisting guests with luggage throughout their stay.
• Responding to customer enquiries and requests.

Skills

Customer Service

Communication

Teamwork

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Night Luggage Porter to join our Front of House team at our 5-Star May Fair Hotel, A Radisson Luxury Collection Hotel.

Overview:

• The role of Night Luggage Porter is responsible for creating 100% guest satisfaction by working with the reception team and providing guest services during the night.
• You will assist guests with luggage throughout their stay.
• As a Luggage Porter you will respond to customer enquiries, either at the desk or when dealing with a guest request in the room.
• You will assist guests to get in and out of their vehicles, deliver phone messages, mail or packages, flowers, etc. to guest rooms.

About You:

• Customer Service experience within a hospitality environment, preferably hotels.
• Local area knowledge.
• Excellent communication skills both verbally and written.
• Has the ability to demonstrate personal ownership of tasks and follow through to get the required results.
• Effective Team player.
• Fluent in English.

Our Benefits Package:

• Competitive salary

• 28 days Holiday per annum including Bank Holidays increasing with long service

• Complimentary hot meals, salad bar and unlimited beveragesprovideddaily

• Recommend a Friend Scheme of up to £500 per friend recommended.

• Annual complimentary night stays within our hotels

• Preferential accommodation rates for all Edwardian Hotels for Hosts, theirfamilyand their friends

• Access to a discount platform forall ofthe most popular stores and outlets

• Auto enrolment into our company pension scheme

• Regular social events across all hotels

• Annual company recognition events held in January each year

• Wellbeing champions acrossall ofour hotels

• Access to our company doctor for medical appointments and occupational health support

• Access for all hosts to our online learning platform Edwardian Academy

• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary