Night Porter

Searcys; London; On-site; Full time

Job summary

A leading hospitality company in London seeks a Night Auditor to manage nightly operations, ensuring guest welfare and exceptional service. The role requires excellent communication and organizational skills, with a focus on maintaining a positive environment. Join a dynamic team known for its prestigious venues and commitment to diversity.

Benefits

50% discount across Searcys venues

Enrolment into the Searcys pension scheme

Up to 33 days annual leave

Meals provided on shift

Your birthday off

A day off to volunteer

Qualifications

• Excellent communication skills required.
• Ability to work under pressure and adapt to unforeseen circumstances.

Responsibilities

• Manage nightly operations at the reception desk.
• Provide exceptional service to exceed guest expectations.
• Handle visitor inquiries and requests.

Skills

Communication

Organization

Time Management

Team Player

Adaptability

Job description

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Company Description
30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.
This venue is unique to Searcys as it is the only property within the estate that is home to a selection of boutique bedrooms.

Benefits of being a Night Auditor:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 33 days annual leave (dependent on role)
• Access to discounts and communication portal
• Employee assistance program and Mental Health First Aiders
• Enrolment into Searcys Champagne School
• Meals provided on shift within venues
• Your birthday off
• A day off to volunteer or give back to your chosen charity

Job Details:

• Full-time, Permanent
• 40 hours per week
• Salary: £14.38 per hour
• Sunday to Thursday, 10:45 PM to 7:15 AM

Main Purpose: The Night Auditor manages the nightly operations at the reception desk, ensuring the welfare of all overnight guests, late clients, and the building.

Key Responsibilities include but are not limited to:

• Maintaining a positive departmental culture
• Providing exceptional service to exceed guest expectations
• Welcoming visitors and guests warmly with eye contact and a smile
• Being aware of upcoming events in the venue
• Handling visitor inquiries and requests
• Managing visitor passes and directing visitors
• Issuing Searcys passes and gym passes
• Answering calls promptly and managing voicemails
• Responding to emails within 12 hours
• Taking reservations via phone, email, or in person
• Checking guests in and out overnight stays
• Maintaining accurate guest records
• Communicating with housekeeping about guest needs
• Collaborating with engineering and IT to resolve issues
• Promoting bedroom facilities for future bookings
• Ensuring correct posting of charges and payments
• Adhering to cash handling policies
• Knowledge of rates, promotions, and memberships
• Maintaining knowledge of all products/services
• Completing daily checklists and maintaining reception area standards
• Coordinating with other departments for smooth operations
• Following all standards and procedures outlined in the Searcys Handbook

Specific Duties include:

• Ensuring smooth night operations
• Updating and following up on handover records
• Addressing guest feedback professionally
• Responding to emergencies and overseeing evacuations
• Following health and safety regulations
• Processing rates and end-of-day routines
• Managing daily banking and cash-up
• Preparing event signage and maintaining stock levels

Qualifications:

• Excellent communication skills
• Initiative and organization
• Time management and record-keeping
• Supportive team player
• Ability to work under pressure and adapt to unforeseen circumstances
• Positive attitude

Additional Information:

Searcys, established in 1847, is renowned for its Champagne Bars, Restaurants, and iconic venues such as 116 Pall Mall and The Gherkin. We value diversity and encourage individuals passionate about hospitality to join our dynamic team.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality