Night Housing Concierge - Safe Building & Support

Home Group Limited; Poltimore; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Health cash plan

34 days leave increasing to 39

Instant pay access with Stream

Pension contribution matching

Job summary

Home Group in the United Kingdom is seeking a dedicated night worker to help keep residents safe, secure, and supported. You will patrol buildings, monitor CCTV, greet visitors and provide first-line assistance when colleagues aren’t available.

The role requires calm under pressure, strong communication, and a commitment to respectful, sensitive intervention. You will work three 12.5-hour night shifts per week on a rolling rota, with daytime training and team meetings.

Qualifications

• Calm under pressure with strong communication skills.
• Passion and experience in supporting others, either personally or professionally.
• Good judgement and clear communication.
• Able to recognise when things may go wrong and intervene sensitively.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greeting customers and visitors, picking up repairs or cleaning.
• First line of support for customers when the wider team aren’t around.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues and partners to manage anti-social behaviour.

Skills

Calm under pressure

Communication skills

Empathy

Judgement

Intervening calmly under pressure

Tools

CCTV systems

Incident reporting software

Job description

Home Group in the United Kingdom is seeking a dedicated night worker to help keep residents safe, secure, and supported. You will patrol buildings, monitor CCTV, greet visitors and provide first-line assistance when colleagues aren’t available.

The role requires calm under pressure, strong communication, and a commitment to respectful, sensitive intervention. You will work three 12.5-hour night shifts per week on a rolling rota, with daytime training and team meetings.