Night Security & Resident Support Concierge

HHS Group; Royal Tunbridge Wells; On-site; GBP 21,000 - 26,000; Full time

Job summary

HHS Group in Tunbridge Wells is seeking a Night Security Concierge to join our homelessness hostel team, providing a protective presence and practical support for residents during the night hours.

You will conduct security checks, monitor CCTV, respond to incidents, assist residents with immediate needs, perform light cleaning, and prepare nightly reports for the day shift, all while maintaining a calm, respectful environment.

Qualifications

• Experience working with vulnerable adults, preferably in a homeless or supported housing setting.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in challenging situations.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Basic IT skills.
• DBS (Disclosure and Barring Service) check required.

Responsibilities

• Provide a welcoming and supportive presence to residents during night hours.
• Respond to resident needs and concerns promptly and effectively.
• Monitor and challenge anti-social behaviour to maintain a safe environment.
• Assist residents with immediate needs, such as accessing essential supplies.
• Conduct regular security checks of the premises and monitor CCTV.
• Maintain a safe and secure environment for residents and staff.
• Implement emergency procedures as required.
• Maintain general cleanliness of communal areas and the office.
• Prepare daily reports for the day shift.

Skills

Experience with vulnerable adults

Excellent communication

Calm under pressure

Problem solving

Independent worker

Team player

Basic IT skills

DBS check

Job description

HHS Group in Tunbridge Wells is seeking a Night Security Concierge to join our homelessness hostel team, providing a protective presence and practical support for residents during the night hours.

You will conduct security checks, monitor CCTV, respond to incidents, assist residents with immediate needs, perform light cleaning, and prepare nightly reports for the day shift, all while maintaining a calm, respectful environment.