Housekeeping Floor Supervisor

Rosewood Hotel Group; Greater London; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

28 days holidays

Company pension

Free room nights

Career development

Free meals on duty

Season ticket loan

Zusammenfassung

Rosewood London is seeking a Housekeeping Floor Supervisor to lead a team of associates on the allocated floor, ensuring guest rooms and suites are prepared to Rosewood standards.

You will oversee about 50 rooms per shift, guide housekeeper teams to deliver refined service, and maintain high standards across all areas. The role emphasizes proactive task management and guest satisfaction.

Qualifikationen

• Attention to detail with focus on quality.
• Passion for guest service and ownership of the guest and associate experience.
• Ability to lead small teams effectively.
• Organised and proactive in managing and completing tasks.

Aufgaben

• Oversee cleanliness and maintenance of approximately 50 rooms per shift.
• Lead the team of housekeepers and floor porters to deliver a refined service.
• Ensure guest rooms, guest floors, public areas and service areas meet Rosewood standards.
• Utilise the internal communication device to allocate and prioritise tasks.

Jobbeschreibung

Role

We are currently looking for a Housekeeping Floor Supervisor to join our team of Housekeeping associates at Rosewood London. The Housekeeping Floor Supervisors are entrusted with leading a team of associates on their allocated floor to ensure all guest rooms and suites are prepared in line with Rosewood standards.

Key expectations of this role are

• Overseeing the cleanliness and maintenance of approximately 50 rooms per shift efficiently.
• Effectively leading the team of housekeepers and floor porters to deliver an engaging, refined and intuitive service.
• Ensuring all guest rooms, guest floors, public areas, fire exits, stairways, service areas and service rooms are maintained to the hotel’s standards.
• Utilising the internal communication device to allocate and prioritise tasks of your team.

Profile

• Paying close attention to detail by not comprising on quality standards.
• Having a passion for guest service and taking ownership of the guest and associate experience.
• Possessing a good understanding of how to lead small teams effectively.
• Being organised and proactive in managing and completing tasks.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays, increasing to up 35 over time
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan