Front Desk Supervisor

Rosewood London; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

28 days paid holidays

Company pension scheme

12 complimentary room nights and F&B (

Job summary

Rosewood London is seeking a Front Desk Supervisor to lead the Front Office Guest Relations team and ensure memorable guest experiences. You will supervise service delivery, maintain Rosewood standards, and act as the face of our hospitality culture.

The role requires strong team leadership, a passion for guest service, and a proactive, organised approach to daily tasks in a luxury hotel environment.

Qualifications

• Strong guest service orientation within high-end hospitality.
• Ability to lead a Front Office/Guest Relations team.
• Well organised and proactive in task management.
• Engaging presence to anticipate and respond to guest needs.
• Thorough understanding of Front Desk operations and Opera PMS.

Responsibilities

• Supervise the Guest Relations team to ensure memorable guest experiences.
• Provide service in accordance with Rosewood standards across the Front Office.
• Oversee Front Desk operations and maintain knowledge of all hotel areas and procedures.
• Anticipate guests' needs and respond promptly at all times.

Skills

Guest service

Team leadership

Organised

Proactive

Engaging presence

Opera PMS

Tools

Opera PMS

Job description

We are currently looking for a Front Desk Supervisor to join our Front Office team at Rosewood London. Our Front Desk Supervisor is entrusted to supervise the Guest Relations team to ensure memorable guest experiences.

Key expectations of this role are

• Providing our guests service in accordance with Rosewood standards.
• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
• Embracing Rosewood standards to ensure a consistent guest experience delivered by all Front Desk Associates.
• Intuitively anticipating guests' needs, by responding promptly and acknowledging all guests, whatever time of day.

Profile

• The ability to work in a team, build relationships and provide guidance to others.
• Possessing a real passion for guest service and taking ownership of the guest experience.
• Being organised and proactive in managing your tasks.
• Having an engaging presence.
• A thorough understanding of the function of property management systems (Opera).

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us it’s our Calling.

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme
• 12 complimentary room nights and F&B discount worldwide