Assistant In Room Dining Manager

Rosewood Hotel Group; London; On-site; GBP 25,000 - 45,000; Full time

Benefits offered by this job

28 days paid holidays including Bank Holidays

Company pension scheme

Life assurance

12 complimentary room nights

Food & Beverage discount worldwide

Career development opportunities

Free meals on duty

Season ticket loan

Job summary

An established industry player is seeking an Assistant In Room Dining Manager to enhance guest experiences at their upscale hotel. In this pivotal role, you will lead a dedicated team, ensuring that every guest interaction is memorable while fostering a culture of excellence and development. Your passion for guest service and ability to manage diverse stakeholders will be key to your success. Join a company that values heartfelt interactions and offers numerous benefits, including paid holidays, career development opportunities, and complimentary room nights. This is a fantastic opportunity to grow within a prestigious hospitality brand.

Qualifications

• Experience at supervisory level in an upscale hotel environment.
• Understanding of effective people management and development.

Responsibilities

• Support the Director in engaging guests and associates to meet their needs.
• Coach associates to ensure high engagement and retention.

Skills

Guest Service

People Development

Stakeholder Management

Education

Supervisory Experience in Hospitality

Job description

Role

We are currently looking for an Assistant In Room Dining Manager to join our In Room Dining team at Rosewood London. The Assistant In Room Dining Managers are entrusted with overseeing all in room dining associates to consistently ensure the delivery of memorable guest experiences in partnership with the Director of Event Operations & In Room Dining.

Key expectations of this role

1. Supporting the Director of Event Operations & In Room Dining in engaging with guests, associates and business partners to meet and exceed their needs.
2. Acting as a coach to a team of associates to ensure high engagement levels, people development and highest associate retention to strengthen the company culture.
3. Embracing Rosewood standards to ensure a consistent guest experience delivered by all guest service associates.
4. Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.

Profile

1. Experience at supervisory level within an upscale and refined hotel environment.
2. A thorough understanding of supervising and developing people effectively.
3. Having a passion for guest service and taking ownership of the guest experience.
4. A sound understanding of managing various stakeholders and their expectations.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

1. 28 days paid holidays per annum including Bank Holidays
2. Company pension scheme and life assurance
3. 12 complimentary room nights and F&B discount worldwide
4. Career development opportunities
5. Free meals on duty
6. Season ticket loan