Front Desk Associate

Rosewood Hotel Group; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Company pension

Complimentary room nights

F&B discount

Career development

Season ticket loan

Free meals on duty

Job summary

Rosewood London is seeking a Hotel Receptionist to join our Front Office team. You will welcome guests with warmth, manage check-in and check-out efficiently, and respond to inquiries while promoting dining, spa and other services to enhance the guest experience.

We value a proactive, organized individual with a passion for hospitality who can work well in a collaborative environment and uphold the Rosewood standards across all guest touchpoints.

Qualifications

• Attitude to deliver guest-focused service with warmth.
• Ability to work in a team and build relationships.
• Strong organizational skills and proactivity.

Responsibilities

• Provide warm welcome and check-in/check-out for guests.
• Handle guest inquiries and resolve issues promptly.
• Promote Rosewood offerings including F&B and spa.
• Maintain front desk cleanliness and efficiency.

Skills

Customer service

Teamwork

Organizational skills

Proactive attitude

Guest engagement

Tools

Opera PMS

Job description

Role

We are currently looking for a Hotel Receptionist to join our Front Office team at Rosewood London. Our Hotel Receptionists are appointed to ensure a memorable guest experience by creating a lasting first impression delivering a personalized arrival and departure experience for our guests whilst dealing with any query and maximising revenue by cross selling our food and beverage offerings and Sense Spa. This role offers a 4-day working week schedule.

Key expectations of this role are

• Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times by delivering meaningful and heartfelt experiences.
• Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
• Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
• Effectively communicating and prioritising tasks in a sophisticated environment.
• Anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.

Profile

• The ability to work in a team and build relationships with the others.
• Having a real passion for guest service and taking ownership of the guest experience.
• Being organised and proactive in managing your tasks.
• Having an engaging presence.
• A good understanding of the function of property management systems (Opera).

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan