Reservations Agent

Rosewood London; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days paid holidays incl Bank Hols

Company pension scheme & life-assurace

12 complimentary room nights and F&B**

Job summary

Rosewood London is seeking a Reservations Agent to join our front office team. You will respond to room reservation requests and aim to convert inquiries into confirmed bookings using our selling strategy.

The role requires in-depth knowledge of the hotel and its offers, excellent communication, and the ability to work as part of a dedicated team. Familiarity with Opera PMS is desirable; the schedule is 40 hours over five days.

Qualifications

• Thorough knowledge of the Rosewood London and its offers from a product perspective.
• Ability to communicate clearly, prioritise tasks and deliver guest-focused service.
• Respond to guest enquiries with Rosewood standards and convert enquiries into bookings.

Responsibilities

• Respond to room reservation requests and convert to confirmed bookings using the provided selling strategy.
• Communicate effectively with guests to understand needs and upsell where appropriate.
• Collaborate with team to maximise profitability and maintain high standards.

Skills

Attention to detail

Customer service

Communication skills

Teamwork

Organisational skills

Tools

Opera PMS

Job description

We are currently looking for a Reservations Agent to join our team of associates at Rosewood London. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels’ profitability.

Key expectations of this role are

• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
• Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
• Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.

Profile

• Paying exceptional attention to detail by not comprising on quality standards.
• The ability to work in a team and build relationships with the others.
• Being organised and proactive in managing your tasks.
• Good communications skills in order to handle complex guests’ requests.
• Having good knowledge of the Opera property management system.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme and life assurance
• 12 complimentary room nights and F&B discount worldwide