Night Guest Services Assistant - Welcoming & Safe Stays

Holiday Inn Birmingham M6 J7; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounts on hotel stays

Free gym, pools and leisure facilities

Wellbeing and support services

Job summary

Kew Green Hotels in Birmingham is seeking a Nights Guest Service Assistant to ensure an overnight hotel operation that is welcoming, safe and aligned with brand standards. You’ll engage with guests, manage late check-ins, and contribute to a smooth night-time running of reception, bar service, and room preparation.

Ideal candidates will have experience in customer-facing roles, be confident working independently overnight, and comfortable using MS Office.

Qualifications

• Experience in a fast-paced, customer-facing role.
• Comfortable using MS Office and tech.
• Able to work independently during night shifts.

Responsibilities

• Building strong relationships with guests, adapting to individual needs.
• Welcoming late arrivals on reception, recognizing repeat guests and VIPs.
• Providing drinks service on the residents’ bar.
• Preparing and delivering food from our 24 hour menu for night arrivals.
• Checking out early arrivals with accurate billing and a positive impression.
• Completing any cleaning and set up for the next day.
• Supporting the night audit process.
• Ensuring fire and safety requirements are met.

Skills

Guest service

Communication

Independent night shift

MS Office

Tools

MS Office

Job description

Kew Green Hotels in Birmingham is seeking a Nights Guest Service Assistant to ensure an overnight hotel operation that is welcoming, safe and aligned with brand standards. You’ll engage with guests, manage late check-ins, and contribute to a smooth night-time running of reception, bar service, and room preparation.

Ideal candidates will have experience in customer-facing roles, be confident working independently overnight, and comfortable using MS Office.