Night Guest Services Specialist

Holiday Inn; Newcastle-under-Lyme; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Career development programs

Hotel stay discounts

Gym and leisure access

Wellbeing support

Job summary

Kew Green Hotels is seeking a Nights Guest Service Assistant to help run the hotel overnight, delivering safe, welcoming and memorable experiences for our guests while upholding brand standards.

You will greet late arrivals, support guests at reception, provide drinks at the residents’ bar, prepare items from the 24-hour menu, assist with night audit, and ensure fire and safety compliance. You’ll stay calm, attentive and professional through night shifts.

Qualifications

• Experience in fast-paced, guest-facing roles.
• Able to work independently during night shifts and remain calm under pressure.
• Strong communication and problem-solving skills.

Responsibilities

• Welcoming late arrivals at reception and recognizing VIPs.
• Providing drinks service at the residents’ bar.
• Preparing and delivering food from the 24-hour menu.
• Checking out early arrivals and ensuring accurate billing.
• Assisting with night audit processes and ensuring safety compliance.
• Carrying out cleaning and set-up to prepare for the next day.

Skills

Customer service

Night shift work

Independent working

Communication

Tech literacy

Tools

MS Office

Job description

Kew Green Hotels is seeking a Nights Guest Service Assistant to help run the hotel overnight, delivering safe, welcoming and memorable experiences for our guests while upholding brand standards.

You will greet late arrivals, support guests at reception, provide drinks at the residents’ bar, prepare items from the 24-hour menu, assist with night audit, and ensure fire and safety compliance. You’ll stay calm, attentive and professional through night shifts.