Nights Guest Service Specialist

Kew Green Hotels; Newcastle-under-Lyme; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Career development through apprentices

Discounts on hotel stays

Gym, pools and leisure facilities

Wellbeing support 24/7

Job summary

We are looking for a Nights Guest Service Assistant to work overnight at Kew Green Hotels, delivering safe, welcoming and memorable experiences for our guests. You will support late arrivals, provide drinks and food service, and contribute to the night audit process while maintaining our brand standards.

Ideally you have prior customer-facing experience, are calm under pressure, and can work independently during night shifts.

Qualifications

• Experience in a fast-paced, customer-facing role is preferred.
• Able to work independently during night shifts.
• Comfortable using MS Office and basic tech.
• Clear and professional communication with guests and colleagues.
• Supportive, calm and solution-oriented under quieter overnight periods.

Responsibilities

• Welcoming late arrivals on reception and recognising VIPs.
• Providing drinks service on the residents’ bar.
• Preparing and delivering food from the 24-hour menu.
• Supporting the night audit process.
• Ensuring fire and safety compliance.
• Completing cleaning and setup for the next day.
• Checking out early arrivals and ensuring accurate billing.
• Building relationships with guests and upholding brand standards.

Skills

Customer service

Night shift

Communication

Guest relations

Tools

MS Office

Job description

We are looking for a Nights Guest Service Assistant to work overnight at Kew Green Hotels, delivering safe, welcoming and memorable experiences for our guests. You will support late arrivals, provide drinks and food service, and contribute to the night audit process while maintaining our brand standards.

Ideally you have prior customer-facing experience, are calm under pressure, and can work independently during night shifts.