Night Guest Services Concierge

Holiday Inn Leamington Spa; Warwick; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays

Gym access and leisure facilities

Wellbeing, financial & legal support 7

Job summary

Kew Green Hotels is seeking a friendly Nights Guest Service Assistant to ensure the hotel runs smoothly overnight, delivering safe, welcoming and memorable experiences for guests during out-of-hours periods. You will report to the Nights Guest Service Manager and play a key role in upholding brand standards and guest satisfaction.

As Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving objectives while ensuring every guest feels valued and well cared for.

Qualifications

• Experience in a fast-paced, customer-facing role.
• Able to anticipate guest needs and stay calm during night shifts.
• Comfortable using MS Office and basic technology.

Responsibilities

• Builds strong relationships with guests and adapts approach to individual needs.
• Welcomes late arrivals at reception and recognises repeat guests, priority members and VIPs.
• Provides drinks service at the residents’ bar.
• Prepares and serves food from the 24-hour menu for night arrivals.
• Checks out early arrivals with accurate billing and leaving a positive lasting impression.
• Completes cleaning and setup to prepare the hotel for the next day.
• Supports the night audit process.
• Ensures fire and safety requirements are met.

Skills

Customer service

Night shift

Independent work

MS Office

Tools

MS Office

Job description

Kew Green Hotels is seeking a friendly Nights Guest Service Assistant to ensure the hotel runs smoothly overnight, delivering safe, welcoming and memorable experiences for guests during out-of-hours periods. You will report to the Nights Guest Service Manager and play a key role in upholding brand standards and guest satisfaction.

As Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving objectives while ensuring every guest feels valued and well cared for.