Nights Guest Service Assistant

Kew Green Hotels; Warwick; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Staff discounts

Gym access

Wellbeing support

Job summary

Kew Green Hotels is seeking a Nights Guest Service Assistant to uphold brand standards and guest satisfaction during overnight shifts. You will assist reception for late arrivals, serve at the bar, prepare food for night guests, and ensure accurate billing and safe operations.

Role requires calm, organized service, strong guest relations, and collaboration with the night team to maintain service excellence and hotel readiness.

Qualifications

• Comfortable using a range of technology including MS Office.
• Clear and professional communication with guests and colleagues.
• Calm, organised and solution-focused during overnight shifts.

Responsibilities

• Build strong relationships with guests and adapt to individual needs.
• Welcome late arrivals at reception and recognise VIPs.
• Provide drinks service at the residents' bar.
• Prepare and deliver food from the 24 hour menu for night arrivals.
• Check out early arrivals with accurate billing.
• Complete cleaning and setup for the next day.
• Support the night audit process.
• Ensure fire and safety requirements are met.

Skills

Guest relations

Customer service

Night audit support

Food service

Tools

MS Office

Job description

Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance. As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.

• Building strong relationships with guests, adapting your approach to meet individual needs
• Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
• Providing drinks service on our residents' bar
• Preparing and delivering food from our 24 hour menu for guests arriving through the night
• Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
• Completing any cleaning and set up required to ensure the hotel is ready for the next day
• Supporting the night audit process
• Ensuring fire and safety requirements are met

Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do. Full details of the role will be discussed with shortlisted candidates. We may close the role once we've found the right person. At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we're here to support you.

Benefits

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Additional Requirements

• Be comfortable using a range of technology, including MS Office.
• Communicate clearly and professionally with guests and colleagues.
• Remain calm, organised and solution-focused, particularly during quieter overnight periods.

About the Company

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud.