Night Guest Service Pro: Elevate Stays & Front Desk

Aimbridge; Bradley Stoke; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training & development

Staff discounts

Stream pay

Employee assistance program

Incentives

Above min wage

Staff parking

Job summary

Aimbridge is seeking a Nights Guest Service Assistant in the United Kingdom. You will check guests in and out, handle inquiries and complaints, and manage reservations with a focus on delivering exceptional service.

The role involves supporting night-time operations across all hotel departments and working as a collaborative team member. Candidates should have strong communication skills, attention to detail, and a friendly, professional demeanor.

Qualifications

• Front desk and guest interaction experience preferred.
• Ability to handle inquiries and complaints professionally.
• Comfort with hotel policies and amenities.

Responsibilities

• Check guests in and out and manage reservations.
• Address guest inquiries and resolve issues promptly.
• Keep front desk area clean, organized and well‑stocked.
• Support night operations across food & beverage, maintenance and other departments.

Skills

Attention to detail

Communication skills

Customer service

Organisational skills

Technical skills

Teamwork

Tools

Opera or Fidelio

Job description

Aimbridge is seeking a Nights Guest Service Assistant in the United Kingdom. You will check guests in and out, handle inquiries and complaints, and manage reservations with a focus on delivering exceptional service.

The role involves supporting night-time operations across all hotel departments and working as a collaborative team member. Candidates should have strong communication skills, attention to detail, and a friendly, professional demeanor.