Nights Guest Service Assistant

Aimbridge; Leeds; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts portfolio wide

Stream pay as it is earned

24/7 employee assistance programme

Career and lifestyle breaks

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Nights Guest Service Assistant in Leeds to deliver exceptional guest service at the front desk during night hours. You will check guests in and out, handle inquiries and complaints, and assist with reservations while maintaining a clean, welcoming reception area.

You'll support hotel operations across food and beverage, maintenance and other departments as needed, demonstrating teamwork, excellent communication, and a proactive approach to guest

Qualifications

• Attention to detail to ensure guest rooms and areas are clean and well-maintained.
• Excellent verbal and written communication to interact with guests and colleagues.
• Friendly, welcoming guest service and professional handling of inquiries and complaints.
• Strong organisational skills to manage reservations and keep the workspace tidy.
• Basic computer skills (MS Office, email, internet); familiarity with hotel management systems is a plus.

Responsibilities

• Check guests in and out and handle reservations.
• Respond to inquiries and resolve guest complaints with professionalism.
• Maintain a clean and organised front desk area and communicate policies and amenities.
• Support night operations across food & beverage, maintenance and other departments as needed.

Skills

Attention to detail

Communication skills

Customer service skills

Organisational skills

Technical skills

Teamwork

Tools

Opera

Fidelio

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Free staff parking

A day in the life of..

As our Nights Guest Service Assistant you'll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You'll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Communication skills: it's important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
• Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
• Organisational skills: it's important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
• Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
• Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

Please note that we will only be accepting applicants who are age 18 or above for this role

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'