Night Concierge & Guest Services

Brightstar Hospitality Management; Grantham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Brightstar Hospitality Management in the United Kingdom is seeking a Night Porter to be the reassuring overnight presence, greeting guests, handling late check-ins, and supporting the hotel team. You will perform security rounds, maintain lobby presentation, assist with guest requests, and follow health and safety procedures to ensure a safe, welcoming environment.

This role emphasizes reliability, calmness, and high standards, with duties spanning check-ins, security, cleaning, and reporting

Qualifications

• Strong verbal communication and guest service skills.
• Reliable, calm, and professional working style.
• Ability to manage multiple tasks independently.
• High attention to detail and safety procedures.
• Capable of handling guest issues with empathy and initiative.
• Comfortable working overnight shifts, including basic cleaning and security checks.

Responsibilities

• Provide warm, professional guest service throughout the night.
• Support smooth overnight operations, including check-ins and check-outs.
• Maintain hotel security and safety through routine checks.
• Respond to guest queries or concerns in a timely and calm manner.
• Complete basic cleaning, maintenance, or reporting tasks to uphold standards.

Skills

Verbal communication

Guest service

Calm demeanor

Reliability

Team coordination

Education

Hospitality experience (preferred)

Job description

Brightstar Hospitality Management in the United Kingdom is seeking a Night Porter to be the reassuring overnight presence, greeting guests, handling late check-ins, and supporting the hotel team. You will perform security rounds, maintain lobby presentation, assist with guest requests, and follow health and safety procedures to ensure a safe, welcoming environment.

This role emphasizes reliability, calmness, and high standards, with duties spanning check-ins, security, cleaning, and reporting