Night Front Office Supervisor — Training, Growth & Perks

Miiro Hotels; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days paid holiday

Discounted hotel room rates

Training and development opportunities

Free meals on shift

Pension cover

Career progression prospects

Uniform provided and dry cleaned

Job summary

Miiro Hotels is seeking an Assistant Night Manager to join our front desk leadership team. This on-site role focuses on training, maintaining brand image, and ensuring adherence to hotel policies across night operations.

You will supervise the front desk, assist with shift checklists, and contribute to staff development. A strong understanding of hotel systems and discretion with guest information are essential.

Qualifications

• Experience in hotel front office operations.
• Ability to train and supervise front desk staff.
• Experience conducting performance reviews and development plans.

Responsibilities

• Train new hosts in administrative tasks.
• Ensure hosts' image and behaviour meet standards.
• Oversee front desk policies and procedures.
• Supervise front desk team for optimal performance.
• Assist Front Office Manager & Night Manager with shift checklists (Night).
• Assist with performance reviews and development plans for front office staff.
• Oversee department in Night Manager's absence.
• Have a full understanding of all systems and programmes.
• Maintain confidentiality of guests and hotel information.

Skills

Staff training

Front desk supervision

Performance reviews

Tools

Hotel management systems

Job description

Miiro Hotels is seeking an Assistant Night Manager to join our front desk leadership team. This on-site role focuses on training, maintaining brand image, and ensuring adherence to hotel policies across night operations.

You will supervise the front desk, assist with shift checklists, and contribute to staff development. A strong understanding of hotel systems and discretion with guest information are essential.