Night Manager

Moxy Hotels managed by Hotel Co 51 UK; Uxbridge; On-site; GBP 28,000 - 34,000; Full time

Job summary

At Moxy Hotels, we are seeking a Night Manager to lead the Front Office Night team and ensure high quality guest service during night shifts. You will guide Front Office Night Receptionists and Auditors, motivate staff, and uphold our guest-first ethos throughout the 24/7 front desk operations.

You report to the Front Office Manager and play a key role in guest arrival/departure, completing supervisor shift checklists, handling concierge requests, and supporting Food & Beverage outlets as

Qualifications

• Experience supervising Front Office staff.
• Fluent English; second language preferred.
• Opera front desk experience preferred.
• Responsible for night arrivals/departures and checklists.

Responsibilities

• Lead Front Office Night Receptionists / Auditors.
• Ensure 24/7 high quality guest service.
• Manage arrivals and departures and supervisor shift checklists.
• Support Food & Beverage outlets as needed.
• Provide personal, friendly service and team leadership.

Skills

Leadership

Guest service

Communication

Flexible

Detail-oriented

Team player

Opera

Tools

Opera PMS

Job description

Are we looking for YOU?!
As a Night Manager you are responsible for ensuring that consistent high quality customer service is delivered at the Front Office during the night shifts. You will provide guidance and leadership for the Front Office Night Receptionists / Auditors. You will motivate and support our team and ensure our guests’ satisfaction and you will provide a personal and friendly service to our guests. The front desk is open 24/7 and you will be working during night shifts

We are looking for a person who wants to be apart of developing our hotel. As a Night Manager you are responsible for the entire Front Office Night team and you report to the Front Office Manager.

You will be a member of a great team where everyone is just as important as the other!

You Are

• You are a natural leader and host
• You are flexible and positive
• You have a experience from working in a front desk before
• You have excellent communication and guest service skills
• You have an eye for details and only the best is good enough
• You have an inspiring energy and always with a smile on your face
• You have minimum 1 year of supervising position
• You speak and write fluently English and preferably a second language
• You are good with technology and you´ve been working with Opera before
• You will be responsible for the arrival and departure of our guests and the completion of all supervisor shift checklists.
• You will be responding to every guest’s requests including concierge requests.
• You have a experience from working as a Night Receptionist / Supervisor before
• You will be helping with Food & Beverage outlets
• You need to provide a personal and friendly service to our guests.
• You are service minded and your focus is on the guest experience.
• You are a team player