Night Front Office Leader - Guest Experience Champion

Moxy Hotels managed by Hotel Co 51 UK; Uxbridge; On-site; GBP 28,000 - 34,000; Full time

Job summary

At Moxy Hotels, we are seeking a Night Manager to lead the Front Office Night team and ensure high quality guest service during night shifts. You will guide Front Office Night Receptionists and Auditors, motivate staff, and uphold our guest-first ethos throughout the 24/7 front desk operations.

You report to the Front Office Manager and play a key role in guest arrival/departure, completing supervisor shift checklists, handling concierge requests, and supporting Food & Beverage outlets as

Qualifications

• Experience supervising Front Office staff.
• Fluent English; second language preferred.
• Opera front desk experience preferred.
• Responsible for night arrivals/departures and checklists.

Responsibilities

• Lead Front Office Night Receptionists / Auditors.
• Ensure 24/7 high quality guest service.
• Manage arrivals and departures and supervisor shift checklists.
• Support Food & Beverage outlets as needed.
• Provide personal, friendly service and team leadership.

Skills

Leadership

Guest service

Communication

Flexible

Detail-oriented

Team player

Opera

Tools

Opera PMS

Job description

At Moxy Hotels, we are seeking a Night Manager to lead the Front Office Night team and ensure high quality guest service during night shifts. You will guide Front Office Night Receptionists and Auditors, motivate staff, and uphold our guest-first ethos throughout the 24/7 front desk operations.

You report to the Front Office Manager and play a key role in guest arrival/departure, completing supervisor shift checklists, handling concierge requests, and supporting Food & Beverage outlets as