Front Office Night Supervisor (Full Time)

Delta Hotels By Marriott St Pierre Country Club; Chepstow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts: Marriott Discount

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels By Marriott St Pierre Country Club is recruiting a dedicated Night Audit professional to join our front desk team in Chepstow. You will oversee night operations, coordinate with departments, and ensure accurate check-ins and billing while delivering warm hospitality.

The role emphasizes strong customer service, cash handling, and seamless shift handovers to maintain Marriott standards across all guest interactions.

Qualifications

• Experience in hotel front desk and night audit operations.
• Strong customer service skills and professional communication.
• Ability to manage shift handovers, cash handling and bookings.

Responsibilities

• Responsible for front of house operations in the absence of the Night Manager.
• Prepare for each shift with handover, briefing, and daily business plan.
• Achieve departmental targets for guest experience and satisfaction.
• Handle advance reservations and bookings, and manage check-ins/outs.
• Perform all front desk functions including switchboard and guest relations.
• Enter guest details accurately and maintain professional communication.

Skills

Night audit

Front desk operations

Customer service

Shift handovers

Cash handling

Team player

PMS system

Tools

PMS software

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here’s what your journey with us entails:

• Responsible for front of
  house operations in the absence of the Night Manager, including relationships
  with other department.
  
• To prepare for each shift before the shift begins by
  conducting a proper handover, briefing of associates and going through the
  daily business plan – room inventory balance, allocating rooms types or rooms
  to special requests arrivals, checking for traces and action them, maintain
  proper communication within the department and with the other related
  departments of the hotel, identifying VIP or Marriott Reward Elite arrivals and
  informing the reception associates accordingly, scouting for the right guest for
  Marriott Reward Enrolment, upgrading guest on day of arrival, etc.
• To be responsible for achieving the Departmental
  Targets for the Problem Experience, Brand Standard Audit, GSS scores for Room
  Composite - Check In experience, Associate Engagement Index and Marriott
  Reward.
• To be able to deal with advance reservations, taking
  new bookings, amending existing bookings.
• Be prepared to perform all front desk functions,
  including switchboard (AYS), Guest Relations and Concierge.
• Ability to operate the switchboard and/or answer the
  telephone and deal with messages and enquiries when required, in an efficient
  manner.
• To receive guests and train others on arrival,
  providing good hospitality and a warm welcome in line with Marriott Standards
  of First 10. To enter the guests details into the system correctly and
  efficiently.
• Lead by Example: Provide a gracious and aggressive
  hospitality towards all customers. Be highly familiar and adhere to all
  policies, procedures and standards.
• To post transactions on a regular basis, to ensure
  that all bills are kept up to date and are accurate. Ensure correct charges are posted to the
  correct bills
  
• To prepare cash for banking on a daily basis at the
  end of each shift according to the blind drop procedure. Complete receipts for all monies received
  from departmental pay-ins. Operate due
  care regarding rates and currency handling to ensure we maximise profits.
  
• To conduct a correct shift handover between each
  shift.
• To be responsible for the security of all monies,
  floats, keys, safety deposits etc within the department.
• To observe and implement procedures for fire
  prevention, fire fighting and evacuation
• Create a productive and positive atmosphere at the
  desk; have good relationship with all associates and other departments.
• Check opening house count
  and establish rate to be quoted during the day according to the sell strategy
  from Marsha.
• Review discrepant rooms regularly
• Ensure that PM accounts do not have any unusual
  outstanding balances and the overdue accounts are cleared regularly within the
  company stipulated time period.
• Complete work or special projects as assigned and make
  sure to meet due dates.
• Work together with staff on the same level, train and
  retrain on aggressive hospitality skills, technical skills and communication skills
• Know how to hire, train and develop staff
• To have a full working knowledge of the Night Audit
  process in order to eliminate any issues that may occur or arise during the day
  business.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

What we’re looking for:

• A night owl, ideally a person used to working nights
• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability – the team is smaller on nights which results in quick thinking, decision making and working together

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a supervisor customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

With this role, you will be working 40 hours per week over 5 days including weekends with shifts overnight from 10pm – 7am - do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth.