Night Front Office Leader – Hospitality & Safety

Yotel Manchester Deansgate; Manchester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hotel discounts

Food & drinks discounts

Fitness class access

Career progression

Job summary

YOTEL Manchester Deansgate is seeking a Hotel Night Supervisor to help run the property overnight, supervising the Front Office team and supporting guests with safety and high service standards.

This role emphasizes hands-on leadership, decision-making, and a proactive approach to night audits, handovers, and guest queries, with 32 hours per week.

Join a team that values collaboration and guest experience, with staff benefits including hotel discounts, dining offers, and career progression.

Qualifications

• Previous experience in a supervisory role within Front Office, Nights or hospitality.
• Strong leadership and decision-making skills.
• Excellent communication and team management abilities.

Responsibilities

• Supervising the Night Front Office operation and supporting the Night Manager.
• Acting as a senior point of contact for the team and guests overnight.
• Supporting the smooth running of Front Office and assisting other departments when required.
• Supporting and completing night audit procedures accurately.
• Ensuring the safety and security of guests, colleagues and the building.
• Handling guest queries, complaints and escalations professionally.
• Maintaining high standards of cleanliness and presentation in public areas.

Skills

Leadership

Team Management

Customer Service

Communication

Problem Solving

Cash Handling

Job description

YOTEL Manchester Deansgate is seeking a Hotel Night Supervisor to help run the property overnight, supervising the Front Office team and supporting guests with safety and high service standards.

This role emphasizes hands-on leadership, decision-making, and a proactive approach to night audits, handovers, and guest queries, with 32 hours per week.

Join a team that values collaboration and guest experience, with staff benefits including hotel discounts, dining offers, and career progression.