Night Front Desk Supervisor & Guest Experience Lead

Valor Hospitality; Swindon; On-site; GBP 15,000 - 22,000; Full time

Job summary

Holiday Inn Farnborough is seeking a Night Supervisor to oversee the Front Desk and assist with Night Audit. You will ensure guest well‑being, handle requests, and coordinate with other hotel departments to maintain service standards.

The role requires flexibility to work night shifts, a proactive approach, and strong communication to deliver brand standards and create a smooth overnight operation.

Qualifications

• The Night supervisor runs the Front Desk and supports the management team with Night Audit.
• Flexibility to adapt on shift and prepare the hotel for the day ahead.
• Strong communication skills and teamwork are essential.

Responsibilities

• The Night supervisor is responsible for the running of the Front Desk and will support the management team with Night Audit.
• With knowledge of the Hotel’s products and services you can deal with all guest requests, including room amenities or delivering room service.
• This role requires flexibility to adapt on shift and use initiative to prepare the hotel for the day ahead.
• Great communication skills and the ability to work as part of a team is essential.

Job description

Holiday Inn Farnborough is seeking a Night Supervisor to oversee the Front Desk and assist with Night Audit. You will ensure guest well‑being, handle requests, and coordinate with other hotel departments to maintain service standards.

The role requires flexibility to work night shifts, a proactive approach, and strong communication to deliver brand standards and create a smooth overnight operation.