Night Guest Service Supervisor

Holiday-Inn; Luton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Free parking

On-site gym

Meals on duty

Service charge

Job summary

Holiday Inn London Luton Airport is seeking a dedicated Night Supervisor to lead the night team and ensure professional, friendly, and efficient service across reception, bar, restaurant, and room service. You will perform night-audit tasks and support guests with information and services while maintaining brand standards.

The role requires a proactive attitude, strong communication, and a focus on safety and hotel operations during night hours.

Qualifications

• Previous experience in a similar role or customer service position is an advantage.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A proactive attitude and attention to detail.
• Knowledge of Opera Cloud.

Responsibilities

• Adhere to health, safety and security procedures while completing training.
• Complete all company and brand training as required.
• Follow money handling, credit procedures, health and safety, fire safety, and employment legislation requirements.
• Provide high standards of service at reception, the bar, restaurant, and during night room service.
• Implement check-in and check-out procedures per brand standards.
• Be knowledgeable about hotel facilities, services, and promotions for guests.

Skills

Customer service

Communication

Teamwork

Independence

Attention to detail

Tools

Opera Cloud

Job description

Night Supervisor

Holiday Inn London Luton Airport

We are seeking a dedicated and professional Night Supervisor to join our team at the Holiday Inn London Luton Airport . If you are committed to providing exceptional service and thrive in a dynamic environment, we want to hear from you!

Role Overview

Role Overview:
As part of the night team, you will ensure that all guests receive professional, friendly, and efficient service while performing all operational tasks in line with our company procedures and brand standards.

Key Responsibilities

• Adhere to all department and guest health, safety, and security procedures while successfully completing training.
• Complete all company and brand training as required.
• Follow statutory and company requirements related to money and key handling, credit procedures, health and safety, fire safety, and employment legislation.
• Deliver high standards of service to all guests at reception, the bar, in the restaurant, and through room service during night hours.
• Implement company and brand standards for check-in and check-out procedures whenever necessary.
• Be knowledgeable about hotel facilities, services, and promotions, offering information to guests when appropriate.
• Recognize IHG Rewards members and ensure they receive their benefits.
• Assist with guest luggage delivery and collection to/from bedrooms.
• Ensure the completion of night audit procedures as required by the company.
• Prepare and serve late-night refreshments while following all food safety and allergens procedures.
• Manage guest wake-up calls and collect Room Service breakfast door hangers, acting accordingly.
• Set up and prepare the breakfast buffet in compliance with food safety protocols.
• Ensure meeting rooms are properly set up as per requirements.
• Carry out necessary housekeeping duties, adhering to the IHG Way of Clean procedures.
• Perform regular floor and car park checks, implementing follow-up actions to maintain property presentation as part of the Duty Manager responsibility
• Execute any reasonable requests or projects by the hotel’s General Manager to enhance the business.

Qualifications

• Previous experience in a similar role or customer service position is an advantage.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team
• A proactive attitude and attention to detail.
• Knowledge of Opera Cloud

Benefit

• Employee discount across IHG properties.
• Free parking on-site.
• On-site gym.
• Meals on duty.
• Service charge.