Night Front Desk Lead — Guest Experience

Norton Park Hotel, Spa & Manor House; Winchester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free health club

Staff discounts

Family & Friends discounts

Course fees support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Norton Park Hotel, Spa & Manor House, a 4* property with 165 bedrooms near Winchester, is seeking a Night Receptionist to welcome guests, manage night-time check-ins/outs, and handle inquiries with professionalism. The role includes working within a busy front desk, ensuring high levels of guest satisfaction and smooth overnight operations.

The hotel offers on-site facilities and a privacy-friendly environment, with opportunities for training, development, and a supportive team in a busy

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Responsibilities

• You’ll manage the reception during the night, greeting guests upon arrival and administering check-ins and check-outs.
• Ensure all guest enquiries and complaints are dealt with in a friendly and professional manner, maintaining guest satisfaction throughout their stay.

Skills

Guest service

Night shift availability

Conflict resolution

Professional & courteous

Job description

Norton Park Hotel, Spa & Manor House, a 4* property with 165 bedrooms near Winchester, is seeking a Night Receptionist to welcome guests, manage night-time check-ins/outs, and handle inquiries with professionalism. The role includes working within a busy front desk, ensuring high levels of guest satisfaction and smooth overnight operations.

The hotel offers on-site facilities and a privacy-friendly environment, with opportunities for training, development, and a supportive team in a busy