Night Concierge – Guest Care & Safety

Axiom Hospitality Limited; Winchester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hotel discounts

28 days holiday

Staff discounts

Employee Assistance Line

Xcape stayover

Training & progression

Referral bonus

Free meals on shift

Length of service awards

Job summary

The Winchester Hotel & Spa in Winchester is seeking a Night Porter to join a busy, welcoming team. You will provide courteous night service, greet guests warmly and handle requests with professionalism.

Reporting to the Night Manager, the role suits night owls with strong communication skills and a passion for hospitality; benefits include discount stays, holiday entitlement, and staff perks.

Qualifications

• Core hospitality mindset and willingness to learn.
• Excellent personal presentation and professional demeanor.
• Ability to work independently on night shifts.

Responsibilities

• Provide courteous and efficient service to guests during the night.
• Greet guests warmly and handle requests with professionalism.
• Be an ambassador for high service standards and resolve queries.
• Assist in front desk operations and night audits as needed.
• Support other departments for next-day setup and smooth running.
• Ensure guest safety and conduct hotel checks during the night.

Skills

Hospitality passion

Guest service

Night shift

Communication

Team player

Job description

The Winchester Hotel & Spa in Winchester is seeking a Night Porter to join a busy, welcoming team. You will provide courteous night service, greet guests warmly and handle requests with professionalism.

Reporting to the Night Manager, the role suits night owls with strong communication skills and a passion for hospitality; benefits include discount stays, holiday entitlement, and staff perks.