F&B Supervisor: Lead Guest Experience & Upsell

Norton Park Hotel, Spa & Manor House; Winchester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across The QHotelsCollection

Training & professional qualifications

Employee Assistance Program – HospItal

Refer a friend scheme

Free parking

Job summary

Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property located in Sutton Scotney, just outside Winchester. The role involves supervising and leading the team to deliver outstanding guest experiences, with a focus on upselling and promoting hotel offers.

The position requires prior supervisory experience in hospitality F&B, with knowledge of wines and spirits, strong motivation skills, and the ability to build and motivate a team to maintain high service standards.

Qualifications

• Previous experience in a supervisory role in a hospitality food & beverage department.
• Ability to work in a professional, efficient, high quality, service-oriented operation.
• Good knowledge of wines and spirits.
• Excellent team motivator and team builder.

Responsibilities

• Supervise and lead your team to deliver a high standard of guest experience.
• Drive revenue by upselling and explaining promotions to guests.
• Ensure correct training for all team members to support promotions.

Skills

Leadership

Team motivation

Upselling

Wine & spirits knowledge

Staff training

Job description

Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property located in Sutton Scotney, just outside Winchester. The role involves supervising and leading the team to deliver outstanding guest experiences, with a focus on upselling and promoting hotel offers.

The position requires prior supervisory experience in hospitality F&B, with knowledge of wines and spirits, strong motivation skills, and the ability to build and motivate a team to maintain high service standards.