Night Front Desk Lead - 4-Star Hotel

Bloc Gatwick - Arora Group; Guildford; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Uniform

On-site parking

Staff discounts at Arora Hotels

Food & beverage discounts

Christmas gifts

Friend referral scheme

Cycle to work

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Arora star recognition

Long service awards

Wage stream

Job summary

Bloc Hotel Gatwick is seeking a Night Receptionist in the Guildford area to deliver warm, efficient service during the 23:00–07:30 shift. You will greet guests, manage check-in/out, and provide information on hotel facilities and local area.

You'll work with other departments to ensure smooth guest experiences, handle inquiries promptly, and contribute to a welcoming atmosphere. The role includes uniform, on-site parking, service charge, and staff perks.

Qualifications

• Provide high-quality guest service consistently.
• Strong organizational skills and attention to detail.
• Excellent written and spoken English communication.
• Ability to multi-task and stay calm under pressure.

Responsibilities

• Greet guests with a warm welcome and manage check-in/check-out efficiently.
• Provide guests with information about hotel facilities, services and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms and prepare guests' bills.

Skills

High-quality service mindset

Organizational skills

Multi-tasking under pressure

Excellent communication in English

Team player

Approachable & proactive

Experience in hotel reception

Tools

Opera PMS

Job description

Bloc Hotel Gatwick is seeking a Night Receptionist in the Guildford area to deliver warm, efficient service during the 23:00–07:30 shift. You will greet guests, manage check-in/out, and provide information on hotel facilities and local area.

You'll work with other departments to ensure smooth guest experiences, handle inquiries promptly, and contribute to a welcoming atmosphere. The role includes uniform, on-site parking, service charge, and staff perks.