Guest Experience & F&B Team Member (Flexible Hours)

Stratford Manor; England; Remote; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training support for qualifications

Learning & development opportunities

Employee Assistance Program – Hotline

Refer a friend scheme

Free parking

Disability Confident employer

Job summary

Stratford Manor Hotel & Spa in Stratford-upon-Avon is seeking staff to deliver exceptional guest service across Food & Beverage areas, ensuring brand standards are met and guest satisfaction remains high.

You will assist with pricing, promotions, and upsell opportunities, contributing to a positive guest experience and sales performance. This role emphasises flexibility to accommodate school or other commitments.

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills.
• Good time management and organisational skills.
• Ability to work under pressure.

Responsibilities

• You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met.
• You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Skills

Customer service

Time management

Organisational skills

Pressure handling

Job description

Stratford Manor Hotel & Spa in Stratford-upon-Avon is seeking staff to deliver exceptional guest service across Food & Beverage areas, ensuring brand standards are met and guest satisfaction remains high.

You will assist with pricing, promotions, and upsell opportunities, contributing to a positive guest experience and sales performance. This role emphasises flexibility to accommodate school or other commitments.