Night Front Desk Lead: Free Parking & Training

Stratford Manor Hotel; Stratford-upon-Avon; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & course fees

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Live In Accommodation available

Disability Confident employer

Job summary

Stratford Manor Hotel & Spa is a four‑star, 104‑bedroom property located in Stratford-upon-Avon. It features The Shakespeare restaurant and terrace bar, plus afternoon tea, private dining and event spaces, with leisure facilities including cinema, gym, pool, steam room, sauna and Elemis spa.

The night receptionist role involves managing the night shift reception, greeting guests, handling check-ins/outs, and resolving guest queries with a friendly, professional approach to ensure high

Qualifications

• Night shift role requires the ability to work with minimal supervision.
• Patience and a passion for delivering exceptional guest service.
• Courteous, friendly and professional demeanour.
• Experience in conflict resolution is desirable.

Responsibilities

• Oversee the night reception, greet guests on arrival and manage check-ins and check-outs.
• Respond to guest inquiries and resolve complaints with courtesy to maintain satisfaction throughout their stay.

Job description

Stratford Manor Hotel & Spa is a four‑star, 104‑bedroom property located in Stratford-upon-Avon. It features The Shakespeare restaurant and terrace bar, plus afternoon tea, private dining and event spaces, with leisure facilities including cinema, gym, pool, steam room, sauna and Elemis spa.

The night receptionist role involves managing the night shift reception, greeting guests, handling check-ins/outs, and resolving guest queries with a friendly, professional approach to ensure high