Night Front Desk & Guest Services Concierge

Hastings Hotels Group; Belfast City District; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Free staff meals

Employee discounts

29 days holiday plus your birthday

Career progression and development

Job summary

Hastings Hotels Group in Belfast is seeking a reliable and enthusiastic person to join our reception team at The Stormont Hotel. Under the Front Office Manager, you will deliver guest service during night shifts and help ensure guest satisfaction.

The role is part-time (20–21 hours per week) with shifts 11pm–7am; salary £14,086 per annum, pro-rata from the full-time equivalent £23,478. Staff meals, discounts, and generous holiday entitlement are included.

Responsibilities

• To serve and assist guests for the duration of the night.
• To provide the highest standards of service to guests, ensuring all needs and expectations are met.
• To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
• To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
• To ensure you handle, store and deliver guest luggage to the appropriate destination.
• To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
• To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
• To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• To maintain the security of stock areas at all times, immediately reporting any breaches.
• To comply with all health, safety, hygiene and licensing policies and procedures.
• To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
• To ensure all guest enquires are handled efficiently and effectively.
• Any other duties as required by management.

Job description

Hastings Hotels Group in Belfast is seeking a reliable and enthusiastic person to join our reception team at The Stormont Hotel. Under the Front Office Manager, you will deliver guest service during night shifts and help ensure guest satisfaction.

The role is part-time (20–21 hours per week) with shifts 11pm–7am; salary £14,086 per annum, pro-rata from the full-time equivalent £23,478. Staff meals, discounts, and generous holiday entitlement are included.