Front Office Receptionist

Hastings Hotels Group; Belfast City District; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Free staff meals

Employee discounts

29 days holiday plus your birthday

Career progression opportunities

Job summary

Hastings Hotels, a family owned luxury hotel group based in Northern Ireland, is seeking a Front Office Receptionist for the Grand Central Hotel in Belfast. You will greet guests, check them in and out, and handle payments with accuracy.

The role offers training, a 35-hour week across shifts (including weekends), and a range of benefits. You will have opportunities for career progression within Hastings Hotels.

Qualifications

• Good communication, numeracy and IT skills.
• Smart well-groomed appearance with attention to detail.
• Right to work in the United Kingdom.

Responsibilities

• Meet and greet guests, check in/out efficiently and professionally.
• Be knowledgeable about hotel facilities and local amenities.
• Upsell hotel services to guests and manage billing accurately.
• Balance cash, foreign currency and transactions at shift end.
• Answer phone calls and assist guests with requests.
• Respond to complaints and provide suitable solutions.
• Keep reception area clean and tidy per standards.
• Report maintenance needs and ensure reception security.

Skills

Exceptional Customer Service Skills

Reception skills

Reservation skills

Local Knowledge Skills

Education

GCSEs including English and Maths

Job description

Front Office Receptionist

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Grand Central Hotel.

Under the inspiring leadership of our General Manager Jake McHugh, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.

The salary for this exciting position is £24,570 per annum.

We offer a range of benefits including free staff meals, employee discounts,, 29 days holiday plus your birthday and opportunities for career progression and development.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About the role

To meet and greet guests at the hotel ensuring an efficient, professional and friendly check in/ out process.

1. To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.

2. To be aware of all hotel services and be proactive in the sale of these to guests

3. To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.

4. To be responsible for accurate and efficient accounts and guest billing processes.

5. To balance bank, cash, foreign currency and all transactions at the end of your shift.

6. To answer telephone calls from guests and external callers.

7. To assist guests with any reasonable request for hotel services

8. Respond to complaints and find the appropriate solution

9. To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.

10. Report any technical and maintenance needs

11. To ensure the security of reception and storage areas is maintained always

12. To comply with all health, safety, hygiene and licensing policies and procedures.

13. To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.

14. Any other duties as required by Management

About You

We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.

About the company

Welcome to Hastings Hotels, a family owned business that owns and operates six hotels in Northern Ireland, offering a range of accommodation including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a stand alone restaurant, and a luxurious spa. But it's not just about the products; it's our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded market place.

Required Criteria

• Good communication, numeracy and IT skills
• Customer care experience
• Smart well-groomed appearance
• Excellent attention to detail
• Work well under pressure and be a team player
• A right to work within the United Kingdom
• Educated to GCSE Standard or the equivalent including English and Maths is desirable

Desired Criteria

• Reception experience ideally gained in a hotel

Skills you'll need

• Exceptional Customer Service Skills
• Reception skills
• Reservation skills
• Local Knowledge Skills