Night Front Desk Agent – 5-Star Luxury Hotel

The Alexander Hotel Collection; Egham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Bank holidays

Free parking

Uniform provided

Discounted hotel stays

Spa discounts

Food & beverage discounts

Refer a friend

Anniversary perks

Job summary

Great Fosters Hotel in Egham, part of The Alexander Hotel Collection, is seeking a Night Hotel Receptionist to provide 24-hour guest service. You will join our nights team, working 10:30pm–7:00am, 37.5 hours per week, with weekend shifts.

Responsibilities include welcoming late arriving guests, checking in, luggage assistance, late night room service and bar tending, general cleaning, preparing guest bills, and handling switchboard duties; the role requires a smart, friendly, well-organised

Qualifications

• Excellent personal appearance and grooming.
• Excellent communicator in person and on the telephone.
• Warm and friendly disposition.
• Genuine desire to serve our guests.
• Organised with good attention to detail.
• Accurate data entry and computer work.

Responsibilities

• Welcoming late arriving guests and completing check in.
• Luggage assistance for arriving and departing guests.
• Late night room service and bar tending.
• General cleaning to keep public areas presentable.
• Preparing guest bills/invoices for early departures.
• Complete general reception/switchboard duties.

Skills

Excellent communication

Customer service

Attention to detail

Organised

Data entry

Guest service

Tools

Computer

Job description

Great Fosters Hotel in Egham, part of The Alexander Hotel Collection, is seeking a Night Hotel Receptionist to provide 24-hour guest service. You will join our nights team, working 10:30pm–7:00am, 37.5 hours per week, with weekend shifts.

Responsibilities include welcoming late arriving guests, checking in, luggage assistance, late night room service and bar tending, general cleaning, preparing guest bills, and handling switchboard duties; the role requires a smart, friendly, well-organised