Night Hotel Receptionist

MCR Property Group; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts / benefits

Training and development opportunities

Job summary

MCR Property Group is seeking a Night Hotel Receptionist for the Ashburn Hotel in South Kensington, London. The role includes providing high-standard hospitality from guest arrival to departure, managing check-in/check-out procedures, and handling guest inquiries.

Preferred qualifications include experience in hotel reception or customer service, excellent communication skills, and knowledge of hotel systems. The position offers competitive salary, staff benefits, and a supportive working environment.

Qualifications

• Previous experience in a hotel reception or customer service role preferred.
• Strong organisational and multitasking abilities.
• Professional appearance and attitude.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Manage check-in and check-out procedures efficiently.
• Handle guest requests, complaints, and feedback professionally.

Skills

Communication and interpersonal skills

Organisational abilities

Calm under pressure

IT and administrative skills

Tools

Hotel systems (e.g. Opera, Guestline)

Job description

Job Title: Night Hotel Receptionist

Location: Ashburn Hotel / South Kensington

Reporting to: Hotel Manager

Work Hours: Morning: 8:00 pm - 8:00 am

Job Purpose

To provide a warm, professional, and efficient front desk service, ensuring all guests receive a high standard of hospitality from arrival to departure.

Key Responsibilities

• Welcome guests in a friendly and professional manner
• Manage check-in and check-out procedures efficiently
• Handle reservations, amendments, and cancellations
• Answer phone calls, emails, and guest enquiries promptly
• Process payments and maintain accurate billing records
• Provide information about the hotel and local area
• Handle guest requests, complaints, and feedback professionally
• Coordinate with housekeeping and maintenance to ensure room readiness
• Maintain the reception area to a high standard at all times
• Ensure compliance with hotel policies and data protection standards

Requirements & Skills

• Previous experience in a hotel reception or customer service role preferred
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Good knowledge of hotel systems (e.g. Opera, Guestline, etc.) is an advantage
• Ability to remain calm under pressure
• Professional appearance and attitude
• Basic IT and administrative skills

Working Hours

Shift-based role (including early, late, weekends, and bank holidays)

Typical shifts may include:

• Morning: 8:00 pm - 8:00 am

What We Offer

• Competitive salary
• Staff discounts / benefits
• Training and development opportunities

Friendly and supportive working environment