Night Hotel Receptionist

Alexander House Hotel & Utopia Spa; Egham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Bank holidays

Free parking

Uniform provided

Staff hotel discounts

Spa discounts

Food & beverage discounts

Spa treatments discounts

Anniversary benefits

Job summary

Alexander House Hotel & Utopia Spa is seeking a Night Hotel Receptionist to provide 24-hour guest service at Great Fosters Hotel, near London. You will handle check-in, luggage assistance, late-night room service and general reception duties with a team of night porters.

The role is 37.5 hours per week over 5 days including weekends, offering a base salary of £24,785 per annum plus a monthly service charge, plus holiday entitlement and staff discounts across hotels and spas.

Qualifications

• Excellent standard of personal appearance.
• Excellent communicator in person and on the telephone.
• Warm and friendly disposition.
• Genuine desire to serve our guests.
• Organised and good attention to detail.
• Accurate data entry and computer work.

Responsibilities

• Welcoming late arriving guests and completing check in
• Luggage assistance for arriving and departing guests.
• Late night room service (food and drink) and bar tending.
• General cleaning to ensure public areas are beautifully presented for the next day’s business.
• Preparing of guest’s bills/invoices for early departing guests
• Complete general reception/switchboard duties

Skills

Guest service

Communication

Attention to detail

Data entry

Job description

Night Hotel Receptionist

£24,785 per annum + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will benefit from a range of company benefits including:

• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Great Fosters Hotel, the most recent addition to Alexander Hotels a private collection of 5 luxury hotels and spas of distinction just outside London.

A Grade 1 listed building in 50 acres of stunning gardens and parkland in Egham, Surrey.

5 AA Stars, 56 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. A room or suite to meet every expectation. For dining the Award-Winning Tudor Pass with a Michelin Start and 3 Rosettes, as well as the Estate Grill which offers a delicious range of dining choices. A beautiful 14th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

Please see the Hotels website for a full list of facilities and sample menus. www.greatfosters.co.uk

The Role

A smart, friendly, well organised, guest service focused individual is sort to work nights to allow our guests to get reception service 24 hrs a day.

You will be working alongside our team of night porters offering our guests the following services;

• Welcoming late arriving guests and completing check in
• Luggage assistance for arriving and departing guests.
• Late night room service (food and drink) and bar tending.
• General cleaning to ensure public areas are beautifully presented for the next day’s business.
• Preparing of guest’s bills/invoices for early departing guests
• Complete general reception/switchboard duties

37.5hrs per week working 5 days per week including weekend shifts.10.30pm to 7.00am

Requirements

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guests.
• Organised and good attention to detail
• Accurate data entry and computer work

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